Policy
Refunds & returns
Fragrance is a sealed personal-care product, so this policy balances hygiene with your rights under South African consumer law.
7-day cooling-off (unopened)
Unopened, sealed fragrance may be returned within 7 days of delivery under the Electronic Communications and Transactions Act (ECTA). The cellophane seal and outer box must be intact and undamaged.
On a change-of-mind return, the return courier is arranged on the customer's account. Once the sealed item reaches us, we refund the product price.
Opened or used items
For hygiene reasons, opened or used fragrance is not returnable unless the item is faulty.
Damaged, faulty or incorrect items
Report any damaged, faulty or incorrect item within 7 days of delivery via WhatsApp or email, with photographs of the item and packaging.
We will send a replacement or refund you in full, and we cover the return courier cost, in line with the Consumer Protection Act (CPA).
How to start a return
Contact us on WhatsApp +27 71 842 1898 or email shopvyrio@gmail.com with your order number and what you would like to return. We confirm the return address and next steps in writing.
Refund timing
Approved refunds are processed to the original payment method within 5–10 business days.
Your statutory rights
Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008. Vyrio is operated by VELOTRADE (Pty) Ltd t/a Vyrio.